Delivery &
Returns
Last updated 5 September 2026
How long it takes, what it costs, and how to send something back.
Getting it to you
| Where | Singapore addresses only |
|---|---|
| Cost | S$5 flat — free on orders of S$50 or more |
| Packed | Within 1 business day |
| Arrives | 2–3 business days after that |
| Tracking | Emailed when it leaves us |
Business days are Monday to Friday, public holidays excluded. Orders after 3pm start the next business day. We do not ship outside Singapore.
Nothing after 7 business days? Send us your order number and we will chase it. If it cannot be found, you choose a replacement or a full refund.
Changed your mind
You have 14 days from delivery, no reason needed, as long as the item is unused, still in its packaging with everything that came with it, and in a state we could sell again. Bamboo charcoal pouches need their seals intact.
You cover the return postage on a change of mind. Once it reaches us and meets the conditions above, we refund the price of the goods to the card you paid with, within 3 business days of arrival. The original delivery charge is refunded only if you return the whole order.
Faulty, damaged, or not what you ordered
Tell us within 7 days, with your order number and a photo. We arrange the collection or cover your postage, and you pick a replacement or a full refund including the delivery charge. This sits on top of your rights under Singapore consumer law, which this policy does not touch.
What we cannot take back
- Pouches that have been opened, used, or left outside — unless faulty.
- Brushes that have been used — unless faulty.
- Anything without its packaging, or damaged after it reached you.
- Anything more than 14 days after delivery.
If a pack does not seem to be working. Activated bamboo charcoal is a passive adsorbent, not a dehumidifier or an electric purifier, and how much you notice depends on how enclosed the space is — the terms page explains this. Message us first with where you put it. Placement and a missed sun refresh are the common causes, and neither costs anything to fix.
Sending something back
- Message us with your order number and what you want to happen.
- We reply within a business day with the return address. Please wait for it — parcels that arrive unannounced are hard to match to an order.
- Post it back and keep the proof of postage.
- We check it on arrival and refund within 3 business days.
Refunds go back the way you paid. Your bank usually shows it 5–10 business days after we send it, which is the part we cannot speed up.
Get in touch